Hospital Eye Service Contact Details

QA Hospital Portsmouth – Eye Casualty

Tel: 02392 286162

Referral Guidelines

For Ophthalmic Contractors wishing to refer patients for Low Vision to local providers:

Referral-For-Low-Vision-Aid

QA Hospital Portsmouth

Currently optometrists use the GOS 18, a letter or a practice template for referring to Hospital Eye Services.  To encourage feedback from consultants it is vital that the name of the referring optometrists and contact details are clear.

Secondary care referrals (with the exception of urgents) must go via the patients GP as they have access to the eRS advice and guidance function or to Practice Plus Group (St Mary’s), which is something CCGs are encouraging within their system to help manage referral demand.

In terms of the agreed pathway for referral to eye casualty –

Portsmouth Hospitals Mailboxes – Ophthalmology Department

We are aware there have been some concerns around duplicate mailboxes within the Trust and as a result the Trust has reviewed their processes and confirmed the following:

Urgent referrals: pho-tr.phteyeurgentrefs@nhs.net  –  to be used for urgent referrals (Including Wet AMD) in replacement of the fax machine and inability to access eRS, monitored daily.

Emergency referrals: Emergency cases should be discussed with eye casualty via 023 9228 6162. If following discussion with eye casualty patient data needs to be shared, it should be sent to the above email address (pho-tr.phteyeurgentrefs@nhs.net)  entitled FAO EEC to ensure it is picked up by the correct person.

The following accounts will be closed down with immediate effect:

pho-tr.eye-emergency@nhs.net

Ophthalmology@porthosp.nhs.uk  – this is not an encrypted mailbox

Routine referrals – to PHU via GP or to Practice Plus Group (St Mary’s) directly

GPs have been notified by the CCG that they will be responsible for forwarding non-urgent referrals to QAH as per the following message:

“Direct Optometrist referrals to secondary care providers

Following a number of queries relating to the local referral pathway, the CCGs would like to confirm that local Optometrists are not able to refer directly to secondary care providers – the referral must go back to the GP for validation and onward referral.

 Optometrists can however refer directly to the Practice Plus Community Service (previously Care UK) where the referral meets agreed clinical guidelines.

 The CCGs continue to look at opportunities around streamlining this process going forward and will keep you updated. In the meantime, if you receive a request from an Optometrist to refer your patient onto secondary care (GOS18), please could you ensure this is done and not sent back to the Optometrist.”

Glaucoma and Cataract patients should be referred to St Mary’s NHS Treatment Centre.

ECLO QA Hospital Portsmouth

The ECLO is Jo Harrington

QA ECLO information

ECLO Referral Form

St Mary’s NHS Treatment Centre

Please use the following  link in respect of St Mary’s Ophthalmology Service together with the Referral V5. Please can all Optometrists state, on the referral letter for cataract, if the patient has had a laser refractive treatment in the past.

Post-Operative-Cataract-Care-St-Marys-Treatment-Centre-2018

St Mary’s NHS Treatment Centre Contact Details

Tel:  0333 321 1926

E-mail: cuk.stmarys-acos@nhs.net 

PES/Optegra Post Cataract Follow Up Service

For practices providing the PES/Optegra Post Cataract Service, the following contact details may be helpful.

Clinical Queries 8am-6pm Monday-Friday

Phone : 0203 137 9418

Email : Optegra.advice@nhs.net

For out of hours queries, after 6pm and weekends – for SIGHT IMPACTING complications only please use the emergency call line number to be connected to the on-call nurses.

Hampshire 07540 703741*

*This number is not monitored during normal business hours: