Referral guidelines

HES Contact Numbers for Urgent Access

Basingstoke & North Hants Hospital

Telephone: 01256 313572

Fax no: 01256 313264


Southampton General Hospital Eye Unit

Updated 05 February 2019

If you are a Southampton based practice or a peripheral practice please take note of the following.

The fax machine in Eye Casualty is broken beyond repair!

If you have a secure email account i.e please email referrals to 

If you do not have an account please use the following fax number 02381 204 120. This fax is not in Eye Casualty but it will be checked once in the evening and one in the morning commencing Wednesday 06 February 2019.

Follow this link for:  Referrals to University Hospital Southampton

Telephone 023 80 8777222

Eye casualty 023 81 206592

Southampton ECLO information  The ECLO is Ruben Barelli.  023 81208737

Patient Support Office


GOS18 referrals for Southampton City CCG GP registered patients should be sent directly to SMS (Solent Medical Services – not via the GP) for the following:

  • Suspected glaucoma/OHT, with an intra-ocular pressure >21mmHg <35mmHg with normal optic nerve head and visual field
  • Suspected cataract
  • Vitreo-retinal pathology including floaters
  • Ocular surface pathology (including dry eyes and blepharitis and chronic red eye conditions)
  • Insertion of punctual plugs for dry eyes
  • Macular pathology except wet AMD (macular degeneration) conditions – wet AMD patients are to be urgently referred on to UHS using the contact details above.

Ophthalmology Referral Form                          Solent Medical Services Limited Info

Please refer direct to the SMS Eye Clinic if your Patient has any of the following ….

Suspected Glaucoma/raised Intra Ocular Pressure


Dry Eyes


Floaters or photopsia duration of 5 days or more

By Fax –

02380 233017

By Phone –

Ophthalmology service 02380 296026

By email – 

By Post –

Solent Medical Services Ltd

Newtown Clinic

24-26 Lyon Street


SO14 0LX


Lymington Hospital Eye Unit

Telephone: 01590 663000

Southampton Spire Hospital

Telephone: 023 8091 4427

Fax: 023 8051 3162


QA Hospital Portsmouth – Eye Casualty

Telephone: 02392 286162

Referrals to Hospital Eye Services 

Currently optometrists use the GOS 18, a letter or a practice template for referring to Hospital Eye Services. Each has its shortcomings. To encourage feedback from consultants it is vital that the name of the referring optometrists and contact details are clear. Glaucoma and Cataract patients should be referred to St Mary’s NHS Treatment Centre as per the guidance below

St Mary’s NHS Treatment Centre

Milton Road, Portsmouth, Hampshire, PO3 6DW

Please use the following link for Referral Guidance in respect of St Mary’s Ophthalmology Service together with the Referral form.

Contact details are:

Tel:  0333 321 1926    

Fax:  0333 321 1927


Update 29 Mar 17 – Please can all Optometrists state, on the referral letter for cataract, if the patient has had a laser refractive treatment in the past.


Hampshire LOC – Referral Form/template

 A GOS referral form/template has been developed by Hampshire LOC that practices may wish to use as an alternative to the GOS18 or a letter.

The form is designed to provide clear and succinct information and improve the referral process and care for the patient.

It is based on current good practice following discussions by the professional eye care bodies.  Standardised ‘Choose & Book’ definitions are used to facilitate referral to the correct clinic.

The referral form is available in Word and pdf formats. Practices may add their own practice information, including the name of the referring optometrist, and save as their own template for referrals. The form may be then completed at time of referral by typing prior to printing or by hand after printing basic information.

It is hoped that by providing the name of the referrer legibly that the HES will provide feedback so that the optometrist is able to manage the patient appropriately. The illegibility of the names and/or practices of optometrists have prevented this in the past.

Hampshire LOC Referral Template- Word document

Hampshire LOC Referral Template- pdf


Referral Criteria Basingstoke & N.Hants 2011                 – Basingstoke & North Hampshire NHS Foundation Trust

Updated NICE guidelines on glaucoma referral

The Joint Working Group on NICE Glaucoma Guideline has issued updated guidance on referral. These can be viewed on the AOP web site.

Fast Track schemes for Wet AMD:

  • Portsmouth Hospitals NHS Trust
  • Southampton University Hospital
  • Frimley Park

Fax numbers and other contact details for Fast track WET MD referrals for Portsmouth Hospitals NHS Trust, Southampton University Hospitals Foundation Trust and Frimley Park Hospital are available here Copy of Fast Track Contacts 2013


Cataract Referrals: Strict criteria are being set out by PCTs, however if you believe you have a patient who should be an exception to these, write a full explanation with referral to GP and request him to apply for patient to be approved as an exception.

NHS Hampshire Cataract Guidelines 11 Sep 09Cataract Guidelines poster

Cataract Pathway- Optometrist letter – 13 July 2011–    from Basingstoke and North Hampshire NHS Foundation Trust Hospital

What’s New?

Tue 15 October 19 | Free 6 Interactive point CET/CPD Seeing Beyond the Eyes Workshop - new dates announced
Seeing Beyond The Eyes free 6 Interactive point workshops are coming to Bristol, London, Croydon, Harrogate, Sheffield and Gloucester very soon, so if you haven't attended yet you can book here.

Tue 15 October 19 | Poor eyesight and hearing loss costs billions!

Source: UKNEHS

UK’s first vision and hearing survey aims to capture vital data on UK issues

A lack of accurate data is contributing to a £58billion bill for vision and hearing loss in the UK, according to a report published today that calls on the Government to support the first ever national survey of the UK population’s sensory needs. Read more......

Wed 02 October 19 | CET Event Basingstoke 23 October 2019

Hosted and Sponsored by Sight And Sound Technology "Technology Solutions In Practice"

 3 Interative CET Points What’s it about?: This is an introduction to the technological solutions available to blind and low vision patients. The C-71897 Competencies are covered in this course Professionals that CET is available to are listed below, but we welcome anyone who is a member of Hampshire LOC to this event to broaden their knowledge of blind and low vision solutions
  • Dispensing optician: Low Vision, Communication, Standards of Practice, Ocular Abnormalities, Optical Appliances
  • Optometrist: Optical Appliances, Communication, Standards of Practice, Ocular Disease
Sight and Sound Technology are the UK's leading provider of solutions to the blind, partially sighted and those with learning and reading difficulties. By working alongside private individuals, charitable organisations, educational establishments and commercial enterprises we help our users unleash their full potential. Venue for the CET  Evening Event 23 October 2019 Apollo Hotel, Aldermaston Roundabout, Basingstoke, Hampshire RG24 9NU Timings for the evenings: 18:15 - 19:00      Registration and networking/sandwiches 19:00 -  20:45      CET together with Q&A 20:45 - 21:00      Feedback and Close _______________________________________________________________________ Reply Slip Please reply by email to no later than  Monday 14 October for the Basingstoke event on 23 October 2019  If you are replying by post please send to the following address by the respective due dates: Hampshire LOC Business Manager,c/o 5 Lily Walk, Durrington, Salisbury Wiltshire SP4 8ND. Please provide the following information to book your place. I would like to attend the Basingstoke CET event on 23 October 2019. Name: ………………………………GOC no ………………........      Practice:………………… Practice Address:……………………………………………………………………………………. Email address for confirmation of place: ………………………………………………………….. Special Dietary Requirements?........................................................................  

Upcoming Events

October 2019

Mon Tue Wed Thu Fri Sat Sun
  • CET Event Basingstoke 23 October 2019 Hosted and Sponsored by Sight And Sound Technology "Technology Solutions In Practice" 3 Interative CET Points

Business Manager: Ian Silk (07808) 658143 | Postal Address: c/o 5 Lily Walk, Durrington, Salisbury, Wiltshire SP4 8ND