PCSE – Future service developments for Ophthalmic Payments

PCSE is committed to delivering NHS England’s vision for more modern, efficient and easy to use support services.  Planning for how we will achieve this transformation for ophthalmic payments is now underway.

Our aim is to design and implement systems that will simplify and, where possible, speed up the payment process to ensure we deliver the most effective service for you.

The existing GOS forms are being re-designed and we are working towards the introduction of an electronic GOS solution.  The new developments will introduce three options for submitting GOS forms:

  1. The electronic solution, referred to as eGOS*, will provide an interface between Practice Management Systems (PMS) and PCSE systems.  Customer information will be populated directly from the details already captured in the PMS, which will allow claims to be submitted with electronic signatures, removing any requirement for hard copy, handwritten paper forms. The forms will be automatically validated and practices will be able to see the status of each claim on the PMS.

* Please note: eGOS is the name for PCSE’s brand new electronic GOS service and shouldn’t be confused with a past electronic solution on Open Exeter.

  1. The PCSE portal will offer a web-based option for submitting GOS forms online for those practices that don’t have an integrated PMS system.  Customer details will be submitted via the portal and practices will be required to obtain a handwritten signature via a signature book which will be kept locally in the practice.
  1. The re-designed GOS paper forms will allow claims to either be handwritten or entered in programmable PDFs, which can be printed locally in practices and then mailed to PCSE.  This will enable bulk scanning by PCSE.  The information required for the forms will remain largely unchanged, it is just the layout and look that will be updated.

The move to electronic processes will see a more modern way of working and should help to reduce the workload of practice staff.

Other benefits include the option of being able to view the status of a claim via eGOS or the portal which will enable practices to simplify their reconciliation processes.

PCSE is working with PMS providers to develop the eGOS system and is consulting with representatives from across the optical community on all the changes.

It is anticipated the new developments will be introduced in Spring 2018.  If you have any further questions please contact your PCSE National Engagement Team representative, Gill Appleby (Email: gill.appleby@capita.co.uk).

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