PCSE Update August 2017

1. New address for submitting GOS claim forms by courier from 29 August 2017

Please note that as of 29 August 2017 the new address for contractors who use couriers to submit GOS claim forms to PCSE is:
Capita Intelligent Communications
Building 17, Units 2 & 6
Lingfield Point
McMullen Road
This replaces the previous Roundhouse Road address that couriers have been using. Anyone who uses a courier service to send GOS forms to PCSE should use this new address for all deliveries from, and including, the 29 August.
All claims submitted via Royal Mail should continue to be sent to:
Primary Care Support England
PO Box 350

2. Important update about contacting PCSE

To enable PCSE to respond to email and telephone queries and for you to be able to order supplies, including GOS
forms, contractors are required to register on the PCSE portal. Portal registration enables PCSE to carry out the
necessary identification and vetting checks to respond to enquiries from contractors. Without this, PCSE is unable
to respond to enquiries due to data protection.
If your practice is already registered on the portal, the main contact/super user will be able to add or amend
additional users. Please check the named contacts that are included under your practice’s portal registration and
update accordingly.
If your practice is not currently registered, please email pcse.datamanager@nhs.net with the following
• Main contact name
• Email address
• Telephone number
• Practice name
• Practice address including post code
• Organisation code (If you know it. This is your unique 5-digit reference beginning with ‘TP’ e.g. TP1N5)
For more information about the portal, including adding or amending users, please visit
Once registered on the portal, your practice will receive regular emails with updates about your service, including
future service developments for submission of GOS forms electronically.

3. Claims relating to ophthalmic payment and performers list delays

Contractors and Performers are reminded that NHS England have established a process to consider claims relating
to ophthalmic payments and performers list that closes on Friday 8 September 2017 (see Hot Brief Issue 60 for
full details).

Performers List

Optometrists who wish to submit an application relating to a delay in obtaining an NHS England Performers List
number should email details of the delay to pcse.ppinfo@nhs.net by Friday 8 September 2017 with “Ophthalmic
NPL claim – optometrist name – OPL number” in the subject header.

Ophthalmic Payments

Contractors that have experienced a late payment relating to GOS sight tests and/or voucher claims submitted up
to 31 March 2017 should complete the Ophthalmic Payment Claim Form. Guidance on completing the form can
be found on the LOCSU website. If a payment is still outstanding relating to this period, you should use the form
to escalate the issue, even if you have already notified PCSE of the matter.
Completed forms should be emailed to pcse.gos-review@nhs.net by Friday 8 September 2017 with “Ophthalmic
payment claim – contractor name – contractor code” in the subject header. The information provided in the
form will then be considered by NHS England.

4. How to claim your CET grant in 2017 – Important Update

Please remember PCSE can only process claims for CET allowance payments if they come from a contractor. Please note CET claims submitted by email to PCSE must come from the email address that the contractor has registered with PCSE to access to portal to order supplies of GOS forms.
If you have not yet submitted your CET claim please ensure the email is sent from the address the contractor has registered with PCSE.
If you have already submitted your CET claim please do not send a duplicate. PCSE are currently processing the claims they have received and will contact you direct if there are any issues with your claim.

Reminder of the process to claim your CET grant

Claims for CET undertaken by ophthalmic practitioners between 1 January to 31 December 2016 must be submitted between 1 July 2017 and 31 October 2017 to PCSE at PCSE.Optical@nhs.net.
As a reminder, CET allowance payments are payable to contractors. A payment can be claimed by a contractor in respect of either:
a) CET he/she has undertaken personally in the year between 1 January to 31 December 2016
b) CET undertaken in the year between 1 January to 31 December 2016 by an ophthalmic practitioner on the Ophthalmic Performers List. The CET allowance for 2016 is £545.

Please follow the steps below to submit a claim:
1. Complete the form which can be found via this link or on the Department of Health Website
2. Sign and date the form in the appropriate place(s)
3. Scan the signed form and attach to an email
4. Put ‘2017 CET claim’ in the email subject header
5. Email to PCSE.Optical@nhs.net. You must use the email address the contractor has registered with PCSE to access the supplies portal
You will receive a case reference number from PCSE once they have received your claim form. Please note you are asked to submit only one claim form per email so that you each form has a unique case reference that can be tracked. The preferred route for submitting CET claims is by email to PCSE.Optical@nhs.net but if you prefer to submit by post you must send to:
Primary Care Support England
PO Box 350

Posted in Whats New

What’s New?

Thu 01 March 18 | Optometrist Vacancies - Southampton Eye Unit, University Hospital Southampton NHS FT
The Optometry department would like to recruit 2 enthusiastic and motivated Optometrists to join our expanding service.  The posts will involve working within the glaucoma service and eye casualty, under Ophthalmologist supervision, as well as a variety of core optometric roles.  These could include providing paediatric and adult refractions, post-op cataract and corneal cross linking clinics.  Also, low vision assessments and medical contact lens fitting.  Due to the expanding services we are looking at new ways to see patients and run clinics so there will be some work in peripheral clinic settings as well as virtual clinics and occasional Saturday clinics.  This is a fantastic opportunity to work within this regional center of excellence and join an expanding team of 23 Ophthalmologists and 7 Optometrists, Specialist Nurse Practitioners, Orthoptists and support staff.  The posts are permanent, 5 days (37.5 hrs) per week and will include occasional Saturdays.  Previous experience would be beneficial, but full training will be provided.  The successful candidates will be qualified, GOC registered, with a good work ethic and willing to go the extra mile to provide the best service for the patients.   Further details can be found at  http://jobs.uhs.nhs.uk/job/v963508

Fri 23 February 18 | Direct Referrals to Solent Medical Services & University Hospital Southampton
It has been brought to the attention of the Hampshire LOC that practices in the Southampton area are referring Southampton City GP patients to GPs via GOS 18 for further referral to HES when there is no longer a requirement. You are reminded that the NHS Standard Contract for GOS states:
  1. Where the Contractor or an ophthalmic practitioner employed or engaged by it to perform the Contract is of the opinion that a patient whose sight has been tested pursuant to clause 30— 31.1. shows on examination signs of injury, disease or abnormality in the eye or elsewhere which may require medical treatment; or 31.2. is not likely to attain a satisfactory standard of vision notwithstanding the application of corrective lenses, it shall, if appropriate, and with the consent of the patient— 31.3. refer the patient to an ophthalmic hospital, which includes an ophthalmic department of a hospital, 31.4. inform the patient’s doctor or GP practice that it has done so, and 31.5. give the patient a written statement that it has done so, with details of the referral.
Southampton City CCG have re-confirmed that any Southampton City GP patients should be referred directly to the appropriate service whether it is a MECS Practice, Solent Medical Services (SMS) or UHS. Specifically in respect of SMS, they will see Southampton registered patients for:
  • Suspected glaucoma/OHT, with an intra-ocular pressure >21mmHg <35mmHg with normal optic nerve head and visual field
  • Suspected cataract
  • Vitreo-retinal pathology including floaters
  • Ocular surface pathology (including dry eyes and blepharitis and chronic red eye conditions)
  • Insertion of punctual plugs for dry eyes
  • Macular pathology except wet AMD (macular degeneration) conditions - wet AMD patients are to be urgently referred on to UHS
Details on how to refer to SMS are available on the Hampshire LOC website at http://hampshireloc.org.uk/referral-guidelines/
Wed 20 December 17 | Safeguarding Training for Opticians
Dorset and Hampshire Safeguarding Board run a series of safeguarding courses and Primary Care Commissioning Support at NHSE are looking into the courses being run for the primary care contractors.  At present they offer a series of courses that are run during the day.  These courses are topic specific.  The courses cover level 1, Level 2 and level 3.  The course materials will be available on the safeguarding boards website. Can you let Primary Care Commissioning Support (details below) know if you  would be interested in attending safeguarding training and what levels you would be interested in.   When is the best time to hold the training events?  ie a whole day, half day session in either morning or afternoon or evening only.   How much notice would needs need when the training sessions are organised.? Please email your thoughts as soon as possible so that they can look into arranging the training sessions.   Contact details: Helen Wardle Primary Care Commissioning Support  South Region (Wessex) NHS England Oakley Road | Southampton | Hampshire | SO16 4GX Telephone 0113 824 9850 Email Helen.wardle@nhs.net

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Business Manager: Ian Silk (07808) 658143 | Postal Address: c/o Spire Business Solutions, Unit 21, Portway Business Centre, Old Sarum, Salisbury SP4 6QX